Privacy Policy

Privacy Policy

Last updated: 7 March 2026

New Wave AI respects the privacy of its users, clients, and end customers, and is committed to protecting personal data processed through its website, communication channels, automation systems, and integrations, including WhatsApp, CRM platforms, email tools, and related technologies.

1. Who we are

New Wave AI provides automation, artificial intelligence, lead qualification, communication workflows, and business process systems for companies, including businesses in the real estate sector.

For any privacy or data protection related matter, you can contact us at:

2. tiago@newwaveai.io

3. 
   

4. What data we may process

Depending on how our services are used, we may process the following categories of data:

• Name

• Phone number

• Email address

• Message content sent via WhatsApp, email, forms, or other channels

• Information shared during conversations, inquiries, or lead qualification processes

• CRM-related data

• Appointment or scheduling data

• Technical and integration-related data required to operate our automations and systems

3. How we use personal data

We may process personal data for the following purposes:

• Responding to contact requests and inquiries

• Managing and automating communications

• Lead qualification and follow-up

• Scheduling appointments, meetings, or visits

• Operating WhatsApp, CRM, email, and workflow automations

• Delivering services to our business clients

• Monitoring, improving, and securing our systems and services

4. Business client context

New Wave AI may process personal data both for its own business operations and on behalf of its business clients using its services.

This means that, in some cases, New Wave AI acts as a service provider or processor in relation to communications, lead handling, customer service workflows, and automation systems operated for client businesses.

5. Sharing of data

Personal data may be processed using third-party service providers and infrastructure partners necessary for delivering our services, including tools and platforms such as:

• Meta / WhatsApp

• CRM platforms

• Email delivery platforms

• Workflow automation tools

• Cloud hosting and infrastructure services

We do not sell personal data to third parties.

6. Legal basis

Where applicable, we process personal data based on one or more of the following:

• Consent

• Performance of a contract or pre-contractual steps

• Legitimate interests related to the operation, delivery, and improvement of our services

• Compliance with legal obligations

7. Data retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including to provide services, maintain business records, comply with legal obligations, resolve disputes, and enforce agreements.

8. Data security

We implement reasonable technical and organizational measures designed to protect personal data against unauthorized access, misuse, disclosure, alteration, or destruction.

However, no system can guarantee absolute security.

9. Your rights

Depending on the applicable law, you may have the right to:

• Request access to your personal data

• Request correction of inaccurate data

• Request deletion of your data

• Request restriction of processing

• Object to certain processing activities

• Request information about how your data is used

To exercise any of these rights, please contact:

tiago@newwaveai.io

10. Data deletion requests

If you would like to request deletion of your personal data, please contact us at:

tiago@newwaveai.io

You may also consult our Data Deletion page for more information.

11. Changes to this policy

New Wave AI may update this Privacy Policy from time to time.

Any updates will be reflected on this page with a revised “Last updated” date.